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  1. What is RoamFone and RoamFone service?
  2. Where can I get a user manual for the RoamFone?
  3. Can I make payment by credit cards for the purchase of credit amounts for using the RoamFone service?
  4. Can I view on-line the data relating to details on calls made and received on the RoamFone and the billing and charges that have been made to my account?
  5. I like the RoamFone service and would like to be able to continue to save on my mobile communication expenses even after my stay at the hotel. Where can I buy RoamFone or MultiSuperSIM and the services?
  6. I would like to resell your cost saving mobile communication services in countries / markets where I have a business network. Do you have a reseller program?

What is RoamFone and RoamFone service?

RoamFone is a mobile handset that is specially equipped with a MultiSuperSIM www.multisupersim.com in most cases, or a combination of a MultiSuperSIM and a local SIM in some cases. Each RoamFone is specially configured for use in the country where it is meant to be used by an inbound traveler (you as the hotel guest).

RoamFone service is operated by VIVE FZE and is offered through specially appointed hotels who cater to inbound travelers staying as guests of the hotel. It is a legitimate, reliable, high quality service that you can use for making and receiving international calls at rates that represent savings of 55%-90% less than what you would have to pay for making mobile roaming calls if your were using the service of the mobile operator of your home country.

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Where can I get a user manual for the RoamFone?

Your RoamFone should come with a user manual. If not please ask for it from the hotel’s Reception personnel.

Note that a simplified version of the user manual is designed for use with a RoamFone that is specially equipped and configured for use in a specific country.

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Can I make payment by credit cards for the purchase of credit amounts for using the RoamFone service?

You can make the payment on-line through your PayPal or Moneybookers accounts that allow you to draw funds from various credit cards such as Visa, Mastercard, Amex, Discovery cards, etc. But this requires that you have already set up an account with PayPal or Moneybookers.

If you do not have an account with PayPal or Moneybookers and you want to make the payment by credit card, you may do so by completing a form for the authorization for a charge of a certain amount to your credit card – Visa or Mastercard only - for the payment. The hotel Reception personnel will handle the paperwork and the identity verification etc. for the authorization of payment in this manner.

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Can I view on-line the data relating to details on calls made and received on the RoamFone and the billing and charges that have been made to my account?

You will create a username and password when you open an account, and you can use your username and password to log in to the user domain of www.roamfone.com where you can see the Call Details Records and Billing Data and Account Balance information at any time and on demand.

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I like the RoamFone service and would like to be able to continue to save on my mobile communication expenses even after my stay at the hotel. Where can I buy RoamFone or MultiSuperSIM and the services?

You can buy MultiSuperSIM, RoamFone and the relative services by writing to sales@multisupersim.com. One of our sales representatives will respond to your enquiry and propose to you a service that is specially configured to suit your specific needs so as to enable you to achieve the optimal savings in mobile communication.

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I would like to resell your cost saving mobile communication services in countries / markets where I have a business network. Do you have a reseller program?

We would be very pleased to have business cooperation with you to resell our mobile communication services. We have a comprehensive Reseller Program. Please read information at the Reseller Program page of www.multisupersim.com (and write to us at sales@multisupersim.com about your business proposition.

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